Frequently Asked Questions

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Frequently Asked Questions

About Us

Is your artwork licensed?

All of the artwork you see on the site is officially licensed with the NFL, NBA, NHL, MLS, MLB, MIlitary branches, CLC, Fanatics, Affinity, Exemplar and independently Iowa, Ohio State and Indiana. You will see the team or league hologram on the packaging upon arrival.

Can I get LED lights?

Absolutely. Each product collection will have an LED light package item on that page.

How much does the artwork weigh?

All of our pieces are different weights. We make them out of high grade aluminum, which is relatively light.

Gift and Craft sizes are 1lb, regular sizes are approx 3-5 lbs and XXL items are 6-9 lbs. Most items can be hung easily with just a nail, similar to hanging a picture.

Do you offer custom art projects?

We do offer custom art projects! Please navigate to our "Custom Art" tab for more information.

Shipping & Delivery

How much does shipping cost?

Most items ship for $15.99, though some custom pieces may have slightly higher shipping costs.

How long does delivery take?

Our in-stock items typically ship within 48 hours, while custom pieces may take 2 to 14 days to ship.

We use UPS and USPS as our shipping agents, although we cannot control their ship times, most shipments arrive in 2-7 days from when the label is created. Most orders actually leave our facility 24 hours from label creation.

Do you ship internationally?

Hex Head ships to the 50 United States and Canada upon request. If you would like a shipping rate to another country, please email customerservice@hexheadart.com and we will send you a rate to your destination.

Can I ship multiple items to different addresses?

Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address.

My Order

Can I change my order?

We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order.

We urge you to contact customerservice@hexheadart.com straight away if you have any questions regarding changing or canceling your order.

Can I change the shipping address?

We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed.

We urge you to contact customerservice@hexheadart.com straight away if you have any questions regarding changing your address.

How will I be notified when my order ships?

When you first place your order you will get an order confirmation. You will not be notified again until the order has shipped and at that time you will get a shipping confirmation with a tracking link.

You can click that link for updated ship times according to UPS or USPS. We also send a delivery notification when it is on the truck and in route as well as a DELIVERED email when it arrives at the destination. You can also email shipping@hexheadart.com if you cannot access the tracking.

Product Care

How do I hang the artwork?

Each piece of Hex Head artwork comes with a slot hole in the back for hanging. It's as easy to hang as a picture and we will supply nails in the packaging.

If you are hanging the artwork onto a surface other than drywall or wood, like masonry, you may need to use a screw and anchor.

Can I hang my artwork outside?

Although Hex Head artwork is typically hung inside the home, we do have many customers that choose to use our artwork outdoors.

All of our artwork is made of aluminum and will not rust. Our finishes and clear coats are UV resistant and superior quality.

Outdoor durability can certainly depend on the use, i.e. on the side of a house with direct exposure to elements might be more susceptible to damage than one used in a screened porch. LED lights are not recommended for any area where it can get wet.

How do I remove smudges or blemishes?

Although Hex Head artwork is typically hung inside the home, we do have many customers that choose to use our artwork outdoors.

All of our artwork is made of aluminum and will not rust. Our finishes and clear coats are UV resistant and superior quality.

Returns & Refunds

Do you offer returns and exchanges?

If your item is damaged, has an imperfection or is other wise not in premium condition, please email or call us at customerservice@hexheadart.com.

We will respond immediately to discuss your artwork and remedy the issue by sending a new item or switching it out. If you decide you don't want the item you ordered.

You can return it, in it's original packaging for a full refund of the amount you paid for the item. Please email us with any such issues.

What if I want a refund?

If your item arrives damaged, has an imperfection, or is otherwise not in premium condition, please email or call us at customerservice@hexheadart.com. We will respond promptly to review your artwork and resolve the issue by either sending a replacement or exchanging the item.

If you decide you no longer want the item you ordered, you may return it in its original packaging for a refund of the item cost only. Shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.

Please email us at customerservice@hexheadart.com with any questions or concerns, and we’ll be happy to help.

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